The Loose Leaf Herbal Tea Co. | Shipping & Payments

🌿 We’re taking a little family holiday! Our online store is still open, but orders placed from Sunday 18th October will be dispatched from Monday, 9th November. Thank you for supporting our small family business and for your patience while we’re away! ❤️ Dismiss

Shipping & Payments

Shipping Overview

The Loose Leaf (“we”, “our”, “us”) ships all orders using Australia Post. We aim to process and dispatch your order as quickly as possible, ensuring it arrives safely and in excellent condition.

Processing Times

Orders are typically dispatched within 2–3 business days of payment being received.
During peak periods (e.g., sales, holidays), processing times may be longer.
Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Delivery Times

We use Australia Post’s parcel services, including:

Parcel Post: Estimated 2–8 business days (metro areas may be faster)

Shipping Costs

We offer $15 Flat Rate Shipping on all orders Australia-Wide.

Tracking Your Order

After dispatch, you will receive an email with your Australia Post tracking number. Track your order here:
https://auspost.com.au/mypost/track

Delivery Conditions

Please ensure your delivery address is accurate. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses.
Australia Post may require a signature on delivery. If no one is available, parcels may be held at your local Post Office for collection.
Once Australia Post marks an order as “delivered,” we are not liable for loss or theft.

Shipping Restrictions

We currently ship to addresses within Australia only.

Damaged or Lost Parcels

If your order arrives damaged or is lost in transit:

Contact us within 7 days of the estimated delivery date.
Provide your order number and photos of the damage (if applicable).
We will liaise with Australia Post to investigate and arrange a replacement or refund where appropriate.

Payment Information

You can pay by credit/debit card via Square.
At the checkout, you must create an account to receive updates and view order history.
For more information, please read our Terms & Conditions and Privacy Policy.

Returns Information

Under Australian Consumer Law, consumers are entitled to refunds or replacements for goods and services that have major problems, don’t match descriptions, or are unfit for purpose.

We accept returns of unopened and unused items within 21 days of purchase.
We do not accept returns on custom orders.
To initiate a return, contact hello@thelooseleaf.com.au for instructions and approval.

Problems with Your Order

If your products arrive damaged or there is an issue with your order, contact us immediately.

Contact Us

For all shipping enquiries, please contact:
The Loose Leaf Herbal Tea Co.
Ph: 0419 867 429
hello@thelooseleaf.com.au

For more information on orders, shipping, returns, and policies, please refer to our Terms and Conditions page.

"I have been drinking this memory herbal blend daily for two weeks now, and felt a significant improvement on cognitive function and memory retention. Perfect caffeine substitute, especially if you are studying or have demanding work environment. Highly recommended."

“I didn’t expect to love this liver tea as much as I do! It’s refreshing, tastes beautiful, and the packaging is so handy when you’re in a rush."

"I am 72. Have had gut issues including IBS for over 20 years. Since using Digest tea 1-2 cups per day for over 6 months all gut issues are resolved. My system is regular every day without laxatives. Must admit it takes time but is worth it and my overall health has greatly improved. I will always continue to drink it every day. Taste is very pleasant."

"My wife and I discovered Sleep and Digest tea at the Victor Harbor farmers Market. We gave them a go and were really happy with the results. Once we ran out, we tried other varieties from the supermarket. None of them did anything. We got in touch with Sarah and collected some more of her tea. We are using them again and know this will be a definite improvement in our sleep pattern. A good product from a local source. Many thanks."